Frequently Asked Questions…

If you can’t find the answer to your question below, please feel free to email us at hello@occipinti.com and we will¬†be happy to help you.

We aim to dispatch in stock products within 1-3 days. Once your order has been dispatched we will notify you via email with a tracking number if applicable.

We keep a small amount of product in stock. On the off chance we do not have enough to fulfil your order, we will have it made to order. Should this occur please allow 2-3 weeks for your order to be completed.

Please arrange for someone to receive and sign for your order should it be sent via courier.

Please note delivery times are estimated and are not guaranteed

UK

Samples will be shipped via Royal Mail 1st or 2nd class post and should take between 2-5 working days.

Higher value items such as cushions, fabrics and wallpaper up to 5kg will be shipped via Royal mail tracked service or UPS courier. Delivery should be between 2-5 working days.

If you require a quicker delivery time, please contact us at hello@occipinti.com before placing your order.

INTERNATIONAL

Samples will be shipped via Royal Mail international standard and should take between 5-10 working days.

Higher value items such as cushions, fabrics and wallpaper will be shipped via Royal Mail international tracked & signed service or UPS economy courier. Delivery should be between 2-7 working days.

We do everything to ensure our products bring joy to every customer.

In the unlikely event that any products are damaged or faulty, please contact us within 24 hours via email at hello@occipinti.com to notify us and arrange a refund or exchange.

Please return the goods within 7 days with proof of purchase, your order details and reasons for returning goods. Items must be unused and in their original condition. You are responsible for return shipping charges and recommend a tracked service is chosen, as we will not be held responsible for any items lost or damaged during transit. If goods are faulty or there is an error made on our part we will refund shipping costs.

If for some reason you are not satisfied with your product please notify us with 28 days. Please note that cut lengths of fabric can not be returned or exchanged, unless faulty.

Return address:

Occipinti

13 Church Lane

London

E17 9RN

All Occipinti products are printed and/or made in the UK. We are proud to be supporting British manufacturing and helping to reduce the carbon footprint.

Our wallpaper is sourced from FSC or PEFC certified forests, and is digitally printed using water-based Non toxic inks.

Occipinti has various stockist around the world. To find your local supplier please visit our stockist page. If Occipinti is not stocked near by we can send you a sample in the post. Please order via the product page.

If you know of a local retailer that would might like to stock Occipint then please get in touch with their details to hello@occipinti.com. We are always looking for new partners.

If you need your order by a specific date, please email hello@occipinti.com and we will see what we can do to speed up the process.

Yes we do!

Please note that some products may be subject to import duties and taxes, which will be applied once the product enters the delivery country. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be.

Our samples are hand cut and vary from piece to piece.

As a guide, fabrics are A5 and wallpapers are slightly larger.

If you require larger pieces please contact hello@occipinti.com to see if larger pieces are available.

A solvite based, ready mixed paste is what we recommend. Most DIY stores should stock it.

All of our fabrics are 100% natural fibres, meaning no treatment is required to pass the cigarette test.

All fabrics are suitable for domestic upholstery, curtains and blinds. We recommend an interliner for contract upholstery or back coating to crib 5.

All of our fabrics are 100% natural fibres, meaning no treatment is required to pass the cigarette test.

All fabrics are suitable for domestic upholstery, curtains and blinds. We recommend an interliner for contract upholstery or back coating to crib 5.

We recommend dry clean only.

Although our fabrics are suitable for low temperature machine washing, some fading can occur.

Yes! If you have an idea or pattern you can’t find anywhere else, founder Ashley McDow will happily create it for you. Bespoke designs are a speciality of Ashley’s.

Email hello@occipinti.com for more information and pricing.

Yes! If you have a specific colour scheme you need to match to, then we can work with our suppliers to achieve it. Email hello@occipinti.com for more information and pricing.

Yes! We are always looking for partners to collaborate with. Please email hello@occipinti.com for more information.